Xilica Limited Warranty

This Xilica Limited Warranty (the ‘Warranty’) is offered by Xilica to the original end user (‘Customer’) of new Xilica products, purchased only from Xilica or a Xilica Authorized Partner (Platinum Partner, Gold Partner, Silver Partner, Authorized Reseller). Xilica warrants the Customer that the Product will be free from defects in materials and workmanship under normal use for a specified period (the ‘Warranty Period’), subject to the terms and conditions detailed herein.

The Warranty Period commences at the date either (a) the Product is sold by a Xilica Authorized Partner to Customer; or (b) six months after the product is shipped from a Xilica Distribution Center, whichever is earlier. Coverage under the Warranty is exclusively available to the original end user, and such coverage is not assignable or transferable.

Within the Warranty Period, Xilica will, at its own option, repair or replace a defective Product covered under this Warranty provided Xilica is informed of such defect within 30 days of its occurrence. If the repair or replacement of the Product is not reasonably possible, Xilica will, at its discretion, credit the Customer the purchase price at original time of sale from Xilica. Where the Customer has purchased the Product from an authorized distributor, the Customer should contact the original distributor to process a claim under this Warranty. Service under the Warranty is only available in the country or region of original purchase, and Xilica and Xilica Authorized Partners are under no obligation to perform service on products purchased in other regions. The Customer may return the Product to the original country of purchase at its own expense. Where local law requires Xilica to provide additional rights and warranties in connection with the Customer’s purchase, Xilica provides such warranties as may be required.

Products approved for repair or replacement under this Warranty must be accompanied by an RMA (Return Merchandise Authorization) number from Xilica. Any required customs duties, taxes, clearances, certifications, insurance and transportation charges to Xilica, a Xilica Authorized Partner or authorized service center, for service under this Warranty, shall be the responsibility of the Customer. Xilica is not responsible for damage, loss or theft to the Product while in transit. Xilica, at its sole discretion, will determine warrantable failures upon receipt of Product or upon inspection of Product by a Xilica Authorized Partner. All Product returned to Xilica and replaced will become the property of Xilica.

To receive the benefits of this Warranty, the Customer must provide proof of purchase from Xilica or a Xilica Authorized Partner that establishes the Customer as the original end user of the Product. Such proof of purchase must contain the Product’s serial number and date of purchase.

The Warranty does not cover the following individual product components: fans, hard drives, displays, external cables, external power supplies, capacitors, connectors, and consumables (such as batteries). Additionally, normal ‘wear and tear’ is excluded from coverage, and includes cosmetic damage such as scratches and chipping to external product casing, paint or coatings, and any damage to knobs, keypads, buttons, rotary encoders or covers.

The Warranty shall be rendered void if the Product serial number has been removed; the label tampered with or defaced; the Product rented out to others except the original end user; the Product damaged, abused or destroyed; repaired, inspected or examined internally by any person not authorized by Xilica to make such repairs or inspections; damaged due to poor maintenance; operated outside of the published operating limits for the product; or installed in a manner inconsistent with Xilica’s recommendations. This Warranty does not cover damage caused by accident, flood, fire, electrical surge, earthquake or other act of nature. Additionally, damage caused by abuse, misuse, improper or incorrect handling or installation of the Product is not covered under the Xilica Limited Warranty.

All software or firmware distributed by Xilica is provided on an as-is basis, and without warranty of any kind unless stated in the software’s End User License Agreement (EULA) or where an additional warranty program for the software has been purchased directly from Xilica. Furthermore, this Warranty does not apply to third-party products resold by Xilica, to OEM products manufactured by Xilica and sold bearing the marks of another manufacturer, or to Xilica products sold by companies designated as ‘unauthorized’ by Xilica.

Xilica, when providing service under the Warranty, may at its discretion, attempt to reinstall the Product’s original software and firmware upon completion of service. However, Xilica will not provide any recovery, transfer of data or complete additional configuration to the Product not originally contained on it at time of sale. Once the Product has been repaired or replaced, its Warranty will be valid for the remaining period of the original Product’s warranty. This remedy does not cover any labor costs, travel time, or other operating expenses incurred by the Customer or a Xilica Authorized Partner, diagnostics, installation or communication fees charged by such parties, or the cost of transporting the Product to Xilica, a Xilica Authorized Partner, or authorized service centre.

The remedy selected by Xilica in accordance with this Warranty shall be the exclusive and sole remedy for any breach of Warranty. No action for breach of this Warranty may be commenced more than one year after the expiration of this Warranty.

No agent, employee, distributor or reseller of Xilica is authorized to modify this Warranty, or to make additional warranties on Xilica’s behalf. Statements, representations or warranties made by any reseller do not constitute a Xilica warranty, and Xilica shall not be responsible or liable for any statement, representation or warranty made by any third party. Xilica makes no additional warranty except that contained herein.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. XILICA DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE. XILICA SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF EARNINGS, PROFITS, USE, DATA, CLAIMS BY PURCHASER’S CUSTOMERS OR THIRD PARTIES, ARISING OUT OF THE PURCHASE, SALE OR USE OF THE PRODUCT(S), EVEN IF XILICA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If any part of this Warranty is found to be void or unenforceable, then the remainder shall have full force and effect, and the invalid provision shall be partially enforced to the maximum extent permitted by law to effectuate the purpose of the Warranty.

The applicable Warranty Period for a Product is listed on the respective Product’s technical documentation available for reference at xilica.com, or upon request from Xilica Customer Relations. Solaro Series products sold by Xilica prior to July 1, 2020 are covered for three (3) years. Products sold in Mainland China are governed by separate warranty durations, terms and conditions available from your preferred distributor.